Head of Business Transformation

Head of Business Transformation

CompanyShell Recharge Solutions

Job locationAmsterdam, North Holland, Netherlands (On-site)

Region of responsibilityGlobal

DescriptionJob Description


We're on a mission to enable cleaner transportation for everyone, driving the way towards a lower-carbon future. We do this by designing and building solutions for charging electric vehicles at home, at work, and on-the-go.

With some of the most passionate and experienced minds on our side, we aim to make charging easy and accessible. Our award-winning services include charge points and a mobile app and charge card, that provide access to 275,000 charge points in over 33 countries.

What You’ll Be In Charge Of

The transition to e-mobility is accelerating and we’re hiring for a Head of Business Transformation to lead and support our transformation agenda as we embark on a period of enormous growth in the industry.

You’ll partner with the organisation to introduce new ways of working, deploy innovative agile tools, and support change management as we continue to evolve and make a step change in how we work. You’ll be able to see over the horizon, leading the business to adopt new ways of working and accelerate our growth.

Working closely with all functions across Shell Recharge Solutions, you’ll have the opportunity to influence the development of our capabilities. This will be a challenging environment as we move from scale-up to enterprise to achieve our aim to be the world’s leading and largest provider of EV charging.

Your influence at all levels of the business and wider Shell group will play a key role in enabling our mission to support the transition to e-mobility and a cleaner way of driving. If this sounds like you, you’ll have the opportunity to join and lead the sustainability movement, so get in touch!

The Job…

The Business Change Team promotes a culture of high performance and continuous improvement and innovation that values learning and a commitment to quality. The team enhances the capability and capacity of staff engaged in all forms of work. It has specific responsibility for strategic initiatives and for ensuring the successful implementation and continued use of the Kanban method. They also mentor and develop staff using a supportive and collaborative approach.

The Head of Business Transformation oversees the running of the Business Change Team, acts as Servant Leader and, where required, arbiter for strategic decisions.

The Head of Business Transformation is expected to have attained official accreditation in the following:

Kanban System Design (KSD)
Kanban System Improvement (KSI)
Kanban Maturity Model (KMM)
Kanban Coaching Practices (KCP)
Fit for Purpose framework (F4P)
PRINCE 2 (or equivalent)

The successful candidate needs a detailed understanding of the capabilities listed below in order to understand when and how to best apply each, how they are utilised within the broader team and business, and the ability to learn what they need to fill any knowledge gaps.

Information Technology Infrastructure Library (ITIL)
Objectives as measured by Key Results (OKRs)
Flow principles, flow metrics, and flow accounting methods, including Cost of Delay Divided by Duration (CD3)
Systems Thinking
Value Streams
Lean Portfolio Management

Your Core Accountabilities Are To...

Lead the organisation to excellence through transformation initiatives
Deploy innovative agile tools and techniques in the strategic development, change management and implementation of global initiatives to ensure the organisation’s ability to successfully implement a business transformation agenda and realise intended impact
Provide leadership for the Business Change Team, and other resources as may be seconded to the team from time to time
Advocate structural and process changes at the enterprise level
Draft enterprise policies to support agile policies
Provide functional management of members of the Business Change Team.
Supervise community practice
Recommend and arrange periodic training on Agile practices: Kanban, OKRs, Economic modelling, Flow, Systems Thinking, Demand Shaping, and other practices as may be required from time to time.
Oversee a team of managers, setting clear expectations and providing feedback, coaching, and mentorship for professional development

Success will be when you...

Bring clarity where others see things as opaque
Help people to progress in their careers
Think beyond silos and build cross-functional knowledge both within and outside the team
Foster a culture of trust and openness within the team


The person we’re looking for will...

Have experience in a wide set of business operations with working knowledge in finance, supply chain, data analytics, operations and administrative functions
Have knowledge or expertise in the field of IT systems, technology, SaaS platforms, enterprise software and end user devices
History of developing and mentoring teams and communicating vision to directors and executive leadership
Have experience of working in a complex environment with multiple stakeholders;
Be comfortable learning new methodologies and tools.
Enjoy working in a fast-growing organisation with a continuous learning and improvement ethos

Be skilled at …

Providing leadership to, as well as managing, a team
Demonstrating successful experience of delivery at a senior level
Diplomatically influencing others at all levels of the business
Competent mediation or disagreements and be able to negotiate agreeable resolutions
Maintaining and improving policies and procedures
Deploying excellent written/oral communication skills for reports and presentations
Focusing on customer relationships and impacts to customer service
Evoking creative and innovative thinking


Working at Shell Recharge Solutions means working in a fun, fast-growing international company with big ambitions.

By Joining Us, You Will

Contribute to a more sustainable future and become an expert in e-mobility
Have the chance to build a career as your unique self with all the support we can give you to become the best version of yourself
Help Shell achieve the target to become a net-zero emissions energy business by 2050
Work in an open, transparent, and inclusive culture with colleagues from all over the world
Receive a competitive salary that fits your experience + bonus
5 (paid) volunteering days per year on a full-time basis
Receive a laptop
Hybrid working model, with a working from home allowance
Enjoy daily healthy lunches, prepared by our masterchefs
Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan
Enjoy our fun get-togethers , our annual winter and summer outing, Shell Recharge Solutions running team on the Dam tot Damloop, or any other event initiated by colleagues.

Interested? Click for details