Head of E-Commerce
CompanyNestlé Nespresso SA
Job locationBrussels, Brussels Region, Belgium
Region of responsibilityGlobal
DescriptionWe are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
Are you an eCommerce expert with a strategic mindset and a strong hands-on operational temperament?
The Nespresso eCommerce Manager is in charge of building the channel’s long-term strategy, its business development and operational planning ensuring the E2E optimization, efficiency and profitability of owned Digital Boutiques (nespresso.com B2C+B2B). He/She leads a structured eCommerce team and is accountable to deliver upon both sales and customer satisfaction targets and drives the day-to-day operations, according to the strategy he/she has defined, in close cooperation with the market's functions and channels' management (CRC, Retail, Trade, CRM, Marketing, Supply Chain, F&C, TQM, etc). He/She owns the digital path to purchase and the customer journeys from online New Members Acquisition to sales and retention.
A day in the life of a Nespresso E-commerce Manager
Define the local online strategy, assembling brand and relational initiatives, from traffic acquisition to conversion and retention, in close collaboration with all market's functions and channels, for both B2C/B2B.
Drive collaboration and establishes clear and effective ways of working with all key market stakeholders (Marketing, CRC, Supply, Finance, etc).
Actively participate in annual planning & monthly review process.
Strong collaboration with e-retail specialist (Trade Team). Provides advice, guidance & mentoring for local eRetailing initiatives (on both retailers.com and on pure players).
Proactively benchmarks in the industry and takes action to improve and sustain competitive advantage. Identifies interrelationships among facts and triggers relevant action.
Provide recommendation regarding online media strategy (in particular performance media activities) to reach online objectives.
Leads the eCommerce Operations and leads, develop and coach the e-Commerce team to deliver superior performance and results
Ensure the digital transformation of the organization
What Will Make You Successful
Minimum 8 years’ experience in E-commerce (previous E-commerce management experience mandatory)
Deep knowledge of digital trends & innovations and online business models.
Strong experience in Digital Marketing activities to drive traffic on websites (SEO, SEM, Affiliation, Display…).
Strong analytical skills. Strong Web Analytics knowledge (Google Analytics certification a plus) as well as of A/B testing and integrated Martech tools
Strong experience in eCommerce Operations (Content Management, eMerchandising & Personalization)
Previous People management experience mandatory. Strong leadership skills and talent development experience.
Strong written and verbal communication skills, ability to create and deliver executive level presentations.
A challenging job in the eCommerce division in a company that truly cares about its people, diversity & inclusion and valorizes business excellence as a key enabler of success;
Attractive employment conditions, including an annual target bonus and net representation allowance;
Excellent training possibilities and opportunities for local and international mobility.
Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.