Grab CMO Cheryl Goh's playbook on how to cross swim lanes for commercial impact

This episode charts the journey from a scrappy airport-ride promo to a system of problem-space teams that cross swim lanes by design. Cheryl explains why immersion days keep leaders close to riders and drivers, how fair pricing principles became part of brand architecture, and where consensus can quietly kill velocity. Her hiring lens is refreshingly direct: seek commercial fluency, data and insights mastery, and relentless curiosity; then give those people room to orchestrate product, economics, and operations around the customer.

Sustainability emerges as strategy, not slogan. Inclusive design and driver programmes widen supply, improve safety, and boost retention, turning social good into measurable outcomes. As AI becomes the growth engine, we explore why marketers must move upstream shaping ranking, matching, and pricing so algorithms reflect brand values rather than rewrite them. The result is a practical playbook for CMOs, product leaders, and founders who want marketing to integrate the business, not decorate it.

If you care about customer experience, fair pricing, and building teams that ship impact, this conversation offers field-tested ideas you can use now.

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